Effective Date: September 5, 2026
Last Updated: September 5, 2026
503DTLA LLC (“503DTLA,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit 503dtla.com, communicate with us, submit an inquiry or Booking Request, book or use a 503DTLA Location, purchase or use a Studio Membership, or otherwise use our websites, booking tools, communications systems, or related services (collectively, the “Services”).
This Privacy Policy applies to personal information processed by 503DTLA. Third parties such as Stripe may separately process information pursuant to their own privacy notices.
Where applicable privacy law provides additional rights or requirements, we will process personal information in accordance with those requirements.
Depending on how you interact with 503DTLA, we may collect the following categories of information.
We may collect your name, email address, telephone number, company or organization, job title, billing address, and other contact information you provide.
We may collect information relating to inquiries, Booking Requests, confirmed Bookings, Studio Memberships, Locations, Booking dates and times, Guest Count, intended use, occasion, production or event details, add-ons, Rule Waivers, requested services, membership benefits, booking history, and related account information.
Payments are processed through Stripe and its applicable financial partners.
Stripe may collect and process payment-card and financial information directly. 503DTLA may receive transaction-related information such as payment status, payment amount, refunds, authorization status, card type, limited card information such as the last four digits, billing information, Stripe customer or transaction identifiers, subscription information, and dispute or chargeback information.
503DTLA generally does not need to receive or store a complete payment-card number or card security code in order to process your payment.
We may collect and retain communications between you and 503DTLA, including email, SMS/text messages, telephone-related records where permitted, website chat communications, inquiry messages, customer-support communications, approval requests, claims communications, and messages exchanged through third-party booking platforms.
When you use our direct Booking Widget or other electronic contracting system, we may collect and retain information used to document your transaction and agreement to applicable terms, including the Booking ID, applicable Terms version, Property Rules version, checkbox or consent language, acceptance timestamp, IP address, browser or device information, payment authorization information, and related electronic records.
When you visit or use our website or Booking Widget, we or our service providers may automatically collect information such as IP address, browser type, operating system, device information, referring page, pages viewed, timestamps, cookie identifiers, approximate location derived from IP address, and information about how you interact with the website.
In connection with a Booking, we may collect information concerning access to and use of a Location, including check-in and check-out information, Site-Rep reports, property-condition reports, before-and-after photographs or videos, damage documentation, repair estimates, invoices, receipts, access-control information, Guest Count information, overage records, and other information reasonably necessary to administer a Booking or resolve a claim.
Certain Locations may use disclosed security cameras, doorbell cameras, access-control systems, or similar security systems in areas where such systems may lawfully be used.
Where legally obtained, information from such systems may be processed for safety, security, property protection, Booking administration, verification of attendance or overages, investigation of Property Rule violations, claims, and dispute resolution.
503DTLA does not rely on this Privacy Policy to authorize recording in any area or circumstance where recording is prohibited by applicable law.
For certain Bookings, we may collect certificates of insurance, insurance-policy information, permits, licenses, approvals, vendor information, and other documentation necessary to determine whether Booking requirements have been satisfied.
If you voluntarily provide a social-media account, photographs, videos, behind-the-scenes content, reviews, testimonials, or other content, we may process that information for the purpose for which it was provided.
We will obtain additional permission where required before using Guest-created content for marketing purposes.
We may collect personal information directly from you; automatically through our website and Booking Widget; through Stripe and other payment providers; through HubSpot and other systems we use to operate our business; through third-party booking platforms; through property owners, managers, Site-Reps, vendors, or other persons involved with your Booking; and from security, access-control, or property-management systems where lawfully used.
We may also receive information from someone booking or communicating on behalf of a company, production, client, or other Attendee.
We may use personal information to operate, administer, and improve the Services; respond to inquiries; evaluate and approve Booking Requests; process and confirm Bookings; administer Studio Memberships; process payments, deposits, refunds, authorizations, recurring payments, and Additional Charges; communicate with Guests, Members, Clients, property owners, and Site-Reps; coordinate access and Booking logistics; provide customer service; administer add-ons and Rule Waivers; verify compliance with Booking requirements and Property Rules; investigate claims, damage, overages, fraud, or misuse; establish, exercise, or defend contractual and legal rights; respond to payment disputes and chargebacks; prevent fraud and unauthorized transactions; maintain accounting, tax, and business records; improve website and service performance; maintain safety and security; comply with legal obligations; and send marketing communications where permitted by law.
We may use information collected during a Booking to compare pre-Booking and post-Booking property conditions and determine whether damage, cleaning, overtime, Guest Count overages, or other Additional Charges may apply.
We may also use transaction and acceptance information to demonstrate what terms, pricing, Property Rules, or authorizations were presented and accepted in connection with a transaction.
503DTLA uses Stripe to process payments, payment authorizations, refunds, subscriptions, recurring transactions, and certain subsequent Booking-related charges.
Information necessary to process a transaction may be transmitted to Stripe and its applicable financial partners.
Stripe may process information for payment authorization, fraud detection and prevention, authentication, payment-method storage or tokenization, subscription billing, payment processing, refunds, disputes, chargebacks, compliance, and other payment-related purposes.
Stripe's processing of personal information is also governed by Stripe's applicable privacy notices and legal terms.
503DTLA may retain Stripe customer IDs, transaction IDs, PaymentIntent or similar transaction identifiers, subscription identifiers, payment status, limited payment-method information, and other transaction records necessary to administer our relationship with you and document transactions.
503DTLA uses HubSpot as a customer-relationship-management and operational system.
Information relating to an inquiry, Booking, Membership, Guest communication, property approval, Booking status, claim, payment, or other operational matter may be stored or processed in HubSpot.
We may use HubSpot to track a Guest or Booking from inquiry through Booking confirmation, Booking administration, post-Booking follow-up, claims, and dispute resolution.
We may also use other service providers for communications, accounting, scheduling, document storage, website operations, analytics, customer service, and related business functions.
We may disclose personal information when reasonably necessary to service providers and contractors that perform functions on our behalf, including Stripe, HubSpot, website providers, hosting providers, communications providers, analytics providers, accounting providers, fraud-prevention providers, and other operational vendors.
We may disclose relevant Booking information to property owners, property managers, Site-Reps, vendors, Clients, or other persons who reasonably need the information to evaluate, approve, coordinate, host, administer, or investigate a Booking.
We may disclose information to payment networks, card issuers, financial institutions, Stripe, arbitrators, courts, insurers, attorneys, collection providers, or other appropriate parties in connection with a payment dispute, chargeback, claim, contractual dispute, or legal proceeding.
We may disclose information where required by law, subpoena, court order, government request, or other legal process, or where reasonably necessary to protect the safety, property, rights, or security of 503DTLA, our Locations, our customers, property owners, or others.
We may disclose or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, transfer of management rights, or similar business transaction.
503DTLA does not sell personal information in exchange for monetary payment.
Certain advertising, analytics, cookie, or similar technologies can constitute “selling,” “sharing,” or targeted advertising under some privacy laws even when no money is exchanged. To the extent 503DTLA engages in activity legally characterized as a sale, sharing, or targeted advertising, we will provide applicable notices and opt-out rights as required by law.
503DTLA and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure marketing effectiveness, prevent fraud, and provide relevant content.
We may use services such as Google Analytics or Google Tag Manager.
Where required by law, we provide controls for managing non-essential cookies or similar technologies.
You may also be able to control cookies through your browser or device settings.
Where applicable law requires us to recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control or another legally recognized opt-out preference signal, we will process such signals as required by applicable law.
503DTLA may send transactional or customer-care communications relating to inquiries, Booking Requests, confirmed Bookings, payments, Studio Memberships, Site-Rep coordination, claims, safety, or other Services.
Where required, marketing or promotional communications are sent only with appropriate consent or other lawful authorization.
You may opt out of promotional email using the unsubscribe mechanism provided in the communication.
You may opt out of applicable SMS marketing communications by replying STOP or using another method identified in the message.
Opting out of marketing communications does not prevent us from sending non-marketing communications reasonably necessary to administer an existing Booking, Membership, payment, claim, account, or legal obligation.
503DTLA retains personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to satisfy legal, accounting, tax, fraud-prevention, contractual, insurance, dispute-resolution, and operational requirements.
The appropriate retention period depends on the type of information and the reason it was collected.
For example, Booking, payment, agreement-acceptance, claims, and dispute records may be retained after a Booking is completed because they may be necessary for accounting, tax reporting, chargeback defense, insurance, contractual claims, litigation, or other legitimate business or legal purposes.
Security footage or similar records may be retained for a shorter period unless an incident, claim, investigation, safety concern, or legal obligation requires longer preservation.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
503DTLA uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
We also use service providers, including Stripe, to handle certain information through systems designed for their respective functions.
No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure, and 503DTLA cannot guarantee absolute security.
Depending on where you live and which privacy laws apply to 503DTLA's processing of your information, you may have rights relating to your personal information.
These rights may include the right to request access to or information concerning personal information we maintain; request correction of inaccurate information; request deletion; obtain information concerning categories or recipients of disclosures; opt out of certain sales, sharing, or targeted advertising; limit certain uses or disclosures of sensitive personal information where applicable; receive a portable copy of certain information; withdraw consent where processing depends on consent; or appeal certain privacy-request decisions where applicable law provides that right.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Rights are subject to applicable exceptions. For example, we may need to retain information necessary to complete transactions, maintain accounting records, prevent fraud, establish or defend legal claims, comply with law, or exercise other rights permitted by applicable law.
To the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to 503DTLA and a particular consumer or transaction, California residents may have rights including the right to know or access personal information, correct inaccurate personal information, request deletion, opt out of the sale or sharing of personal information, limit certain uses or disclosures of sensitive personal information, and exercise their rights without unlawful discrimination.
503DTLA does not knowingly sell or share the personal information of consumers under sixteen (16) years of age.
If applicable law requires 503DTLA to provide an opt-out mechanism for sale or sharing, or to honor qualifying opt-out preference signals, we will do so in accordance with applicable law.
If the European Union General Data Protection Regulation, United Kingdom GDPR, or another applicable international privacy law applies to our processing of your personal information, you may have additional rights such as access, rectification, erasure, restriction, objection, portability, withdrawal of consent, or the right to lodge a complaint with an appropriate supervisory authority.
Our legal bases for processing, where such concepts apply, may include performance of a contract, legitimate business interests, compliance with legal obligations, protection of legal rights, and consent where required.
To submit a privacy request, contact:
Email: [email protected]
Phone: (213) 310-1517
Please identify that your request concerns privacy and provide enough information for us to reasonably identify you and understand the request.
We may need to verify your identity before fulfilling certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of the agent's authority and your identity.
503DTLA's booking and membership Services are intended for adults.
You must be at least eighteen (18) years old to enter into a Booking or Studio Membership with 503DTLA.
We do not knowingly solicit personal information directly from children for purposes of entering into these transactions.
Our website may contain links to or integrations with third-party websites or services.
503DTLA is not responsible for the privacy practices of independent third parties.
We encourage users to review applicable third-party privacy notices.
503DTLA may update this Privacy Policy as our business, technology, service providers, or legal requirements change.
When we make changes, we will update the “Last Updated” date above.
If required by applicable law, we will provide additional notice or obtain consent before materially different uses of personal information.
For questions concerning this Privacy Policy or our privacy practices, contact:
503DTLA LLC
800 McGarry Street, Suite 500, Los Angeles, CA 90021
Email: [email protected]
Phone: (213) 310-1517
Effective Date: January 1st, 2025
Last Updated: January 1st, 2025
These Terms of Service ("Terms") apply to your use of the website located at www.503dtla.com and the services offered by 503DTLA LLC. By accessing or using our website, you agree to these Terms.
1. Services
503DTLA offers luxury location rentals for creative production, events, and meetings. Bookings are subject to confirmation and compliance with our Location Rental Agreement and house rules.
2. User Responsibilities
You agree not to:
3. Bookings & Cancellations
All bookings are governed by our Location Rental Agreement, which includes:
4. Content & IP
All content on this website (text, graphics, logos, photos, video) is the exclusive property of 503DTLA or its licensors and may not be reused or reproduced without permission.
5. Privacy & Data Usage
Your use of the site is also governed by our Privacy Policy which outlines how your personal information is handled under CCPA and GDPR.
6. Third-Party Links
We may link to third-party sites (e.g., Peerspace, Instagram). We're not responsible for their privacy practices or content.
7. Disclaimers & Liability Limits
Use of our site and services is at your own risk. We make no warranties and are not liable for indirect or incidental damages. See our Location Rental Agreement for specific liability clauses related to bookings.
8. Termination
We may suspend or terminate your access at any time, especially in cases of misuse, fraud, or rule violations.
9. Governing Law
These Terms are governed by the laws of California. Any disputes will be resolved in the courts of Los Angeles County.
10. Contact
[email protected]
800 McGarry Street, Studio 503, Los Angeles, CA 90021