Effective Date: January 1st, 2025
Last Updated: January 1st, 2025
Welcome to 503DTLA. Your privacy matters.
This Privacy Policy explains how 503DTLA LLC ("503DTLA," "we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website, www.503dtla.com, or use our services.
We are committed to protecting your privacy and complying with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following types of personal information:
2. How We Use Your Information
We use your data to:
3. Sharing Your Information
We do not sell your personal data.
We may share information with:
4. Cookies and Tracking Technologies
We use cookies to:
Cookie Consent Notice
When you first visit our website, a cookie banner will appear asking for your consent. You may accept or manage cookie preferences at any time through your browser or the cookie settings panel on our website.
5. Your Rights
Under CCPA (California Residents):
To exercise these rights, email us at [email protected]
Under GDPR (EU/EEA Residents):
To request access or changes to your data, email us at [email protected]
6. Data Retention
We keep your data for as long as necessary to fulfill the purposes described above or as required by law.
7. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal data. However, no transmission over the internet is fully secure.
8. Children's Privacy
Our services are not directed to individuals under 18.
We do not knowingly collect personal data from minors.
9. Updates to This Policy
This Privacy Policy may be updated periodically. Material changes will be announced on this page with a new "Last Updated" date.
10. Contact Us
[email protected]
800 McGarry Street, Studio 503, Los Angeles, CA 90021
Effective Date: January 1st, 2025
Last Updated: September 1st, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT AND INCLUDE IMPORTANT PROVISIONS REGARDING PAYMENT AUTHORIZATION, STORED PAYMENT METHODS, ADDITIONAL CHARGES, CANCELLATIONS, PROPERTY DAMAGE, ASSUMPTION OF RISK, LIMITATIONS OF LIABILITY, INDEMNIFICATION, BINDING ARBITRATION, AND A CLASS ACTION WAIVER.
These Terms of Service & Booking Agreement (“Terms” or “Agreement”) govern access to and use of 503dtla.com, any booking interface or booking widget operated by 503DTLA, and any reservation, Booking Request, or Booking made directly with 503DTLA.
This Agreement is entered into between 503DTLA LLC (“503DTLA,” “we,” “us,” or “our”) and the individual or entity submitting or using a Booking (“Guest,” “you,” or “your”).
By checking the box indicating your agreement to these Terms, submitting a Booking Request, or otherwise affirmatively accepting these Terms electronically, you agree to be legally bound by:
these Terms;
the General Location Rules;
any Property-Specific Rules applicable to the Location;
any add-ons or Rule Waivers purchased or approved for the Booking;
the Booking details and pricing presented during checkout;
the Booking confirmation; and
any subsequent written amendment agreed to by Guest and 503DTLA.
The 503DTLA Privacy Policy explains how personal information is collected, used, and disclosed.
If you do not agree to these Terms, do not submit a Booking Request.
For purposes of this Agreement:
“Additional Charges” means amounts that become due in connection with a Booking other than the original Booking Charges, as expressly permitted under this Agreement.
“Attendee” means any individual who enters, accesses, attends, performs work at, or otherwise uses the Location in connection with the Booking, including cast, crew, employees, contractors, vendors, invitees, clients, attendees, guests, participants, and spectators.
“Booking” means a reservation that has been accepted or confirmed by 503DTLA.
“Booking Charges” means the base Location charge, service fees, add-ons, Rule Waivers, taxes, Security Deposits, and other amounts disclosed before Booking confirmation.
“Booking Period” means the confirmed period during which Guest is permitted to access and use the Location, including setup, loading, production or event activity, breakdown, cleanup, unloading, and departure.
“Booking Request” means a request to reserve a Location before acceptance by 503DTLA.
“Guest Count” means the total number of Attendees entering the Location in connection with the Booking, unless otherwise expressly stated.
“Location” means any studio, residence, estate, rooftop, commercial space, venue, or other property made available through 503DTLA.
“Property Rules” means the General Location Rules together with any Property-Specific Rules applicable to the Booking.
“Property-Specific Rules” means rules or restrictions applicable to a particular Location.
“Rule Waiver” means a paid or otherwise expressly approved exception to a specific Property Rule.
“Security Deposit” means any refundable deposit, card authorization, or other security required in connection with a Booking.
Guest represents and warrants that:
Guest is at least eighteen (18) years old and legally capable of entering into this Agreement;
all information provided in connection with the Booking is complete and accurate;
Guest has accurately disclosed the intended use, occasion, activities, Guest Count, date, time, equipment, and other material Booking details;
if Guest is acting for a company, production company, organization, client, or other entity, Guest has authority to bind that entity to this Agreement;
if Guest provides a payment method belonging to another individual or entity, Guest has authorization to use that payment method for the Booking and for amounts authorized under this Agreement; and
Guest will promptly notify 503DTLA of any material change to the Booking details.
A material misrepresentation or omission may constitute a material breach of this Agreement and may result in denial of access, cancellation, termination, or Additional Charges where appropriate.
A Booking grants Guest a limited, temporary, non-exclusive, revocable license to access and use the Location:
only during the Booking Period;
only for the approved purpose;
only for approved activities;
only for the confirmed Guest Count; and
subject to this Agreement and all applicable Property Rules.
A Booking does not create a lease, tenancy, easement, bailment, partnership, agency relationship, joint venture, or other ownership or property interest.
Guest has no right to occupy or remain at the Location outside the Booking Period.
Submitting a Booking Request does not guarantee availability and does not create a confirmed Booking.
503DTLA may approve or decline a Booking Request based on availability, Location requirements, property-owner approval requirements, Booking details, risk factors, or other legitimate operational considerations, subject to applicable law.
503DTLA uses Stripe and its applicable affiliates and financial partners (“Stripe”) to process payments.
When Guest submits a Booking Request, Guest authorizes 503DTLA and Stripe to request an authorization on Guest's selected payment method for the amount disclosed during checkout.
An authorization may temporarily reduce the available credit or available account balance associated with the payment method but does not necessarily constitute a completed charge.
If 503DTLA accepts the Booking Request while the authorization remains valid, Guest authorizes 503DTLA, through Stripe, to capture the authorized amount without requiring Guest to re-enter the payment information.
If a Booking Request is declined or canceled before acceptance, 503DTLA will instruct Stripe to cancel or release the authorization where applicable. The time required for funds or available credit to become available again is determined by Stripe, the applicable payment network, Guest's bank, or Guest's card issuer and is outside 503DTLA's control.
Authorization periods vary based on card network, issuer, payment method, transaction type, and Stripe requirements. If an authorization expires before the Booking Request is accepted, 503DTLA may request a new authorization or require Guest to provide or reconfirm a valid payment method before confirming the Booking.
Submitting a Booking Request does not constitute acceptance by 503DTLA.
A Booking becomes confirmed when 503DTLA communicates acceptance or confirmation of the Booking Request.
Upon confirmation, Guest authorizes 503DTLA to capture or otherwise collect the applicable Booking Charges.
If a material pricing, availability, technical, or configuration error is discovered before confirmation, 503DTLA may correct the error and allow Guest to accept the corrected Booking or cancel the Booking Request without charge.
If a material error is discovered after confirmation, 503DTLA will not retroactively impose a materially higher Booking price without Guest's agreement. Where reasonably appropriate, 503DTLA may instead offer a correction, comparable alternative Location, rescheduling, credit, or refund.
Guest authorizes 503DTLA and Stripe to process the payment method provided in connection with the Booking in accordance with this Agreement.
Payment information may be transmitted to and processed by Stripe for purposes including authorization, payment processing, fraud prevention, card storage or tokenization, refunds, disputes, authentication, compliance, and other payment-related functions.
To the extent supported by Stripe and permitted by applicable law and payment-network rules, Guest authorizes Stripe to securely store or tokenize Guest's payment credentials for use in connection with the Booking and amounts that may subsequently become due under this Agreement.
503DTLA will not use the stored payment method to make unrelated purchases or charges unrelated to the applicable Booking without separate authorization.
Guest authorizes 503DTLA, through Stripe, to charge the payment method associated with the Booking for all Booking Charges disclosed and agreed to during checkout or subsequently approved by Guest, including:
Location fees;
service fees;
add-ons;
Rule Waivers;
taxes;
Security Deposits;
approved Booking changes;
additional approved time; and
other disclosed Booking Charges.
Guest expressly authorizes 503DTLA, through Stripe, to initiate subsequent charges to the payment method associated with the Booking without requiring Guest to be physically present or re-enter the payment information when an amount becomes legitimately due under this Agreement.
Such charges may include:
overtime;
Guest Count overages;
Booking extensions;
additional services requested or used;
additional add-ons or Rule Waivers approved by Guest;
damage caused by Guest or any Attendee;
damaged or missing property;
repair costs;
replacement costs;
extraordinary or specialized cleaning;
excessive trash or debris removal;
lost keys, access cards, remotes, or other access devices;
unauthorized additional use of the Location;
legally recoverable third-party fees, building charges, fines, or expenses attributable to Guest's Booking;
amounts properly applied against a Security Deposit;
costs resulting from violations of Property Rules where recoverable under this Agreement; and
other Additional Charges expressly permitted by this Agreement.
This authorization is limited to amounts arising from or relating to the applicable Booking.
Where an Additional Charge is based on a predetermined formula disclosed in this Agreement, the Booking confirmation, checkout, or applicable Property Rules, the charge will be calculated using that formula.
Examples include:
overtime calculated at the applicable overtime rate;
additional Guest Count charges calculated under the applicable Guest Count pricing;
approved add-ons charged at the published or agreed rate.
Where no predetermined amount applies, an Additional Charge will be based on the reasonably documented amount of the applicable damage, repair, replacement, cleaning, service, cost, expense, or loss legally recoverable under this Agreement.
503DTLA will not use this authorization to impose arbitrary charges or charges unrelated to the Booking.
Guest's authorization for subsequent Booking-related charges survives completion, cancellation, or termination of the Booking solely to the extent necessary to collect legitimate amounts arising from that Booking.
This authorization remains subject to applicable law, payment-network rules, Stripe requirements, and any applicable expiration or authentication requirements.
A bank, card issuer, payment network, Stripe, or applicable law may require Guest to authenticate or separately approve a subsequent transaction.
If additional authentication is required for an amount legitimately due under this Agreement, Guest agrees to reasonably cooperate in completing the authentication.
The inability to automatically process an Additional Charge does not extinguish Guest's underlying payment obligation.
If a payment is declined, reversed, disputed, or otherwise not successfully processed, Guest remains responsible for amounts legitimately due under this Agreement.
503DTLA may require another valid payment method before allowing continued access to the Location or approving a Booking modification.
503DTLA or Stripe may provide Guest with electronic receipts or payment confirmations for completed transactions.
Guest agrees to receive payment-related communications electronically at the email address, phone number, or other contact method provided with the Booking.
For Additional Charges, 503DTLA may provide a description of the charge together with supporting information where reasonably appropriate.
Applicable service fees, taxes, processing charges, and similar charges will be disclosed during checkout where required.
Unless otherwise expressly stated, such amounts form part of the Booking Charges.
Unless a different cancellation policy is expressly displayed during checkout or included in the Booking confirmation, confirmed Bookings are non-refundable once accepted by 503DTLA.
A cancellation, no-show, early departure, reduction in Guest Count, or failure to use all or part of the reserved Booking Period does not entitle Guest to a refund.
Cancellation or rescheduling requests must be submitted through an approved 503DTLA communication channel.
If 503DTLA declines a Booking Request before confirmation, Guest will not be charged the Booking Charges, although an authorization hold may remain temporarily visible until released by Guest's financial institution.
503DTLA may cancel or terminate a Booking without refund, to the extent permitted by applicable law, where Guest commits a material breach of this Agreement, including:
fraud;
material misrepresentation;
nonpayment;
materially exceeding approved Guest Count or occupancy;
prohibited or unlawful activity;
dangerous conduct;
serious or repeated Property Rule violations;
failure to obtain required permits or insurance;
material misuse of the Location;
refusal to comply with lawful safety or property-protection instructions;
unauthorized events or activities;
serious or repeated disturbance of neighboring properties; or
intentional or reckless property damage.
Where a violation is minor, reasonably capable of correction, and does not create an immediate safety, legal, property, or operational risk, 503DTLA may provide an opportunity to correct the violation before terminating the Booking.
If 503DTLA cannot provide the Location for reasons not caused by Guest, including emergency repairs, casualty, unsafe property conditions, loss of access, owner withdrawal, building restrictions, government action, utility failure, or comparable circumstances, 503DTLA may offer, as reasonably appropriate:
a comparable substitute Location;
rescheduling;
Booking credit; or
refund of affected Booking Charges.
If 503DTLA materially alters a confirmed Booking for reasons not attributable to Guest and the modification materially impairs the agreed use, Guest may reject the material modification and receive a refund of affected Booking Charges.
Except where required by law, 503DTLA is not responsible for consequential expenses such as talent costs, crew costs, travel, equipment rentals, vendor costs, lost production opportunities, or lost profits arising from cancellation.
503DTLA may offer recurring Studio Membership plans (“Memberships”) that provide eligible Members with Booking hours, Studio access, equipment or amenity benefits, discounted rates, waived or reduced Booking fees, or other benefits described on the applicable Membership enrollment page.
A “Member” is the individual or entity purchasing or holding a Membership.
A “Membership Period” is the recurring billing period applicable to the Membership.
A Membership is separate from an individual Booking. Individual Bookings made using Membership benefits remain subject to these Terms, applicable Property Rules, Booking-specific terms, Guest Count limits, availability requirements, and all other conditions applicable to the Booking.
If Membership-specific terms presented on the applicable Membership page or during Stripe Checkout conflict with these Terms solely regarding Membership price, included Booking hours, billing frequency, eligible Locations, or other Membership-specific benefits, the Membership-specific terms presented at enrollment control with respect to those Membership-specific matters.
Unless expressly stated otherwise during enrollment, a 503DTLA Studio Membership operates in recurring three (3)-month Membership Periods.
The Membership price, billing frequency, included Booking hours, eligible Locations, Guest limits, equipment benefits, and other Membership benefits are those disclosed on the applicable Membership page and/or during Stripe Checkout at the time of enrollment.
Membership benefits are personal to the Member or Member account and may not be sold, transferred, assigned, or resold unless expressly authorized by 503DTLA.
Membership benefits do not guarantee the availability of any particular Studio, date, or time.
All Studio Bookings remain subject to availability.
Before completing enrollment, Member is presented with 503DTLA’s Terms of Service and Privacy Policy through Stripe Checkout.
By checking the box confirming agreement to 503DTLA’s Terms of Service and Privacy Policy and clicking “Subscribe,” Member:
affirmatively accepts these Terms;
acknowledges the applicable Privacy Policy;
agrees to the Membership price and billing frequency displayed during enrollment;
agrees to the automatic-renewal terms described in this Section 8A; and
authorizes the recurring payments described below.
Member’s checkbox acceptance and submission of the subscription constitute Member’s electronic signature and affirmative consent to the Membership and recurring billing arrangement.
503DTLA and/or Stripe may retain electronic records evidencing that consent.
STUDIO MEMBERSHIPS AUTOMATICALLY RENEW EVERY THREE (3) MONTHS UNTIL CANCELED.
The Membership price and recurring billing frequency are displayed to Member before enrollment is completed.
By completing enrollment, Member expressly authorizes 503DTLA and its payment processor, Stripe, to automatically charge the payment method associated with the Membership for the Membership fee disclosed at enrollment at the beginning of each recurring three-month Membership Period until the Membership is canceled.
Renewal charges may be processed automatically without requiring Member to re-enter payment information or separately approve each renewal, except where additional authentication, authorization, or consent is required by applicable law, Stripe, the applicable payment provider or payment network, or Member’s financial institution.
This recurring payment authorization remains in effect until the Membership is canceled in accordance with Section 8A.7.
Membership payments are processed through Stripe and its applicable affiliates, financial partners, payment networks, and supported payment-method providers.
Depending on availability, Stripe Checkout may permit payment through credit or debit cards, digital wallets, bank payment methods, or other payment methods supported by Stripe.
Member authorizes Stripe to process and, where necessary to provide the recurring Membership, securely store or tokenize the payment credentials associated with the Membership.
Depending on the selected payment method, Stripe, the payment provider, payment network, or Member’s financial institution may impose additional terms, processing requirements, or authentication procedures.
503DTLA generally does not receive or store complete payment-card numbers when payment credentials are collected directly by Stripe.
The payment credentials associated with a Membership may be used for:
recurring Membership renewal charges;
authorized Membership-related transactions; and
other transactions separately authorized by Member.
503DTLA will not use Membership payment credentials for unrelated purchases without separate authorization.
Following successful enrollment, 503DTLA and/or Stripe may provide Member with an electronic confirmation, receipt, invoice, or other transaction record.
503DTLA may retain records relating to Membership enrollment and recurring billing, including:
Member name and contact information;
Membership plan;
Membership price;
billing frequency;
enrollment date and time;
applicable Terms version;
electronic checkbox acceptance;
IP address;
device or browser information where collected;
Stripe customer identifier;
Stripe subscription identifier;
transaction identifiers;
payment status;
renewal history;
cancellation history;
Membership communications; and
other records reasonably necessary to administer or document the Membership.
These records may be used to administer Memberships, respond to billing inquiries, establish recurring-payment authorization, investigate fraud, respond to payment disputes or chargebacks, and comply with applicable law.
Member may cancel the automatic renewal of a Membership at any time before the next renewal charge is processed.
Members who enroll online will be provided with an online method to cancel automatic renewal, which may include the Stripe Customer Portal, a 503DTLA membership-management interface, or another online cancellation mechanism provided by 503DTLA.
503DTLA may also accept cancellation through additional methods identified in the Membership confirmation, Membership page, renewal notice, or other Membership communication.
503DTLA will provide a cancellation mechanism consistent with applicable law and will not impose unreasonable or unnecessary steps intended to obstruct or delay cancellation.
Cancellation prevents future automatic renewal charges but does not retroactively cancel the Member’s current paid Membership Period.
Unless applicable law requires otherwise, cancellation becomes effective at the end of the then-current paid Membership Period, and Member may continue to use available Membership benefits during that Membership Period subject to these Terms.
To avoid the next renewal charge, Member must complete cancellation before that renewal charge is processed.
If applicable law provides Member with an additional or different cancellation right, applicable law will control.
Except where required by applicable law, where 503DTLA expressly agrees otherwise, or where a billing error occurred, Membership charges, including automatic renewal charges, are non-refundable once processed.
503DTLA does not provide full or partial refunds solely because Member:
does not use the Membership;
uses only part of the available Booking hours or benefits;
forgets to cancel before an automatic renewal;
experiences a change in schedule, travel plans, business needs, or personal circumstances;
becomes unable to use the Membership during the Membership Period; or
submits a cancellation request after the applicable renewal charge has already been processed.
Cancellation after a renewal has been processed prevents subsequent renewals but does not, by itself, reverse the Membership Period that has already renewed.
Nothing in this Section limits any refund, cancellation, or consumer right that cannot lawfully be waived.
Each Membership includes the number of Booking hours and other benefits disclosed for the applicable Membership plan.
Unused Membership Booking hours roll over from one Membership Period to subsequent Membership Periods and do not expire solely because a new Membership Period begins.
Rolled-over Membership hours remain subject to:
the Membership plan under which they were earned;
eligible Locations;
Studio availability;
applicable Booking requirements;
applicable Guest Count restrictions;
Property Rules; and
these Terms.
Renewal of the Membership does not replace or eliminate unused Booking hours previously accrued.
Membership hours and benefits have no cash value and may not be redeemed for cash, refunded, sold, or transferred except where expressly permitted by 503DTLA or required by applicable law.
Cancellation of future automatic renewal does not entitle Member to a cash refund for unused Membership hours.
The availability or use of previously accrued Membership hours after the Membership ends will be governed by the Membership terms and policies applicable when those hours were earned.
503DTLA may change the price of a Membership prospectively.
A price change will not retroactively alter a Membership Period that has already been paid.
Before charging a materially increased recurring Membership price, 503DTLA will provide any advance notice, affirmative consent opportunity, cancellation right, or other procedure required by applicable law.
Where applicable law requires Member’s affirmative consent before an increased recurring price may be charged, 503DTLA will obtain that consent or take such other action as applicable law requires.
If Member does not accept a price change where acceptance is required, 503DTLA may allow the Membership to expire or cancel future renewal rather than charge the increased amount.
503DTLA may prospectively modify Membership benefits, eligible Studios, Booking procedures, equipment availability, or other Membership features.
503DTLA will provide notice of material changes where required by applicable law.
A material change will not retroactively eliminate a benefit already validly used or earned during a paid Membership Period except where modification is reasonably necessary because of:
safety concerns;
legal requirements;
casualty or property damage;
termination of a lease or property-management relationship;
permanent or temporary closure of a Studio;
government action; or
comparable circumstances outside 503DTLA’s reasonable control.
Where appropriate, 503DTLA may substitute a reasonably comparable benefit or eligible Location.
503DTLA will provide enrollment acknowledgments, automatic-renewal disclosures, annual reminders, renewal notices, price-change notices, and other recurring-billing communications to the extent required by applicable law.
Such notices may be provided electronically using the email address, telephone number, or other contact information associated with the Membership.
Member is responsible for keeping Membership contact information current.
Failure to read a properly delivered communication does not, by itself, cancel the Membership or invalidate a properly authorized recurring charge, except where applicable law provides otherwise.
Member is responsible for maintaining a valid payment method for the Membership.
If a recurring charge is declined, fails, or cannot be processed, 503DTLA and/or Stripe may retry the transaction to the extent permitted by applicable law, Stripe requirements, applicable payment-provider requirements, and payment-network rules.
503DTLA may suspend or restrict Membership benefits while an amount properly due remains unpaid.
If Stripe, the applicable payment provider, payment network, Member’s financial institution, or applicable law requires additional authentication or authorization, Member agrees to reasonably cooperate in completing that process.
Failure of an automatic payment does not, by itself, extinguish an amount otherwise legitimately due.
A Membership provides specified Membership benefits but does not exempt Member or any Attendee from the Terms or Property Rules applicable to an individual Booking.
Unless expressly stated otherwise:
Membership Booking hours include setup and cleanup time;
Membership Bookings remain subject to Studio availability;
applicable Guest Count limits remain in effect;
Property Rules remain in effect;
Membership hours do not excuse overtime; and
Rule Waivers or add-ons must still be purchased where applicable.
Member remains responsible for:
overtime;
Guest Count overages;
damage;
extraordinary cleaning;
missing property;
unauthorized activities;
Property Rule violations;
additional services; and
other Additional Charges
arising from Membership Bookings to the same extent as any other Guest under these Terms.
Membership benefits and included Booking hours may not be applied retroactively to a Booking completed before Membership enrollment unless expressly approved by 503DTLA.
503DTLA may suspend or terminate a Membership for material misuse, fraud, intentional misrepresentation, unauthorized resale or transfer of Membership benefits, repeated serious Property Rule violations, payment fraud, or other material breach of these Terms.
Termination for Member’s material breach does not automatically entitle Member to a refund, except where required by applicable law.
503DTLA will not terminate a Membership for the purpose of avoiding benefits already legitimately earned by Member.
Nothing in this Section prevents Member from exercising any payment-dispute or chargeback right available under applicable law or applicable payment-network rules.
If Member disputes a Membership transaction, 503DTLA may provide Stripe, the applicable financial institution, card issuer, payment provider, payment network, arbitrator, court, or other appropriate party with relevant evidence, including:
Membership enrollment records;
recurring billing disclosures;
checkout information;
electronic acceptance records;
applicable Terms;
Membership pricing;
billing frequency;
Stripe transaction records;
Membership usage;
communications;
cancellation records;
renewal notices; and
other relevant evidence.
A chargeback determination does not, by itself, determine whether an underlying contractual obligation exists except to the extent applicable law provides otherwise.
Provisions concerning payment obligations, completed transactions, Membership records, payment disputes, chargebacks, liability, indemnification, and dispute resolution survive cancellation or expiration of the Membership to the extent necessary to resolve matters arising during the Membership.
A confirmed Booking may not be materially changed without 503DTLA's approval.
Changes may include:
date;
start time;
end time;
Guest Count;
intended use;
occasion;
activities;
equipment;
add-ons;
Rule Waivers; or
other material Booking details.
503DTLA may approve, condition, or decline requested modifications based on availability, Location requirements, property-owner requirements, staffing, risk, pricing, or other legitimate operational considerations.
Any additional amount associated with an approved modification becomes due before the modification becomes effective unless otherwise agreed in writing.
A request to modify a Booking does not cancel or replace the existing Booking until 503DTLA confirms the modification.
The Booking Period includes all:
arrival;
loading;
setup;
production or event activity;
breakdown;
cleanup;
unloading; and
departure.
Guest and all Attendees must vacate the Location by the confirmed Booking end time.
Time spent at the Location after the Booking Period is subject to an overtime charge equal to 1.5 times the applicable hourly Booking rate, calculated using the applicable overtime billing increment or, if no billing increment is disclosed, based on the overtime reasonably measured.
Remaining at the Location after the Booking Period does not create an automatic right to extend the Booking.
503DTLA may require immediate departure where another Booking, building restriction, staffing requirement, property-owner requirement, or other legitimate operational condition prevents an extension.
A five-minute or other grace period applies only if expressly approved by 503DTLA.
A grace period is not guaranteed.
Approval of a grace period for one Booking does not modify the rules applicable to another Booking.
Guest must accurately disclose the expected Guest Count.
The confirmed Guest Count is a material Booking term.
If the Guest Count exceeds the approved amount, 503DTLA may:
charge applicable additional Guest pricing;
require excess Attendees to leave;
deny entry to additional Attendees; or
terminate the Booking where the overage creates a material safety, legal, pricing, building, or operational issue.
Guest is responsible for all Attendees connected with the Booking.
Maximum legal or property occupancy limits may not be waived.
Guest and all Attendees must comply with the applicable Property Rules.
The Property Rules applicable to a Booking are incorporated into this Agreement.
Property Rules may address matters including:
smoking and vaping;
alcohol;
food and beverages;
animals;
furniture movement;
shoe covers;
noise;
amplified music;
exterior congregation;
sexually explicit content;
nudity;
drones;
neighbor disturbances;
parking;
loading;
restricted areas;
property reset and cleanup;
balconies;
rooftops;
pools;
equipment; and
other Location-specific conditions.
Guest is responsible for ensuring that all Attendees understand and comply with the applicable Property Rules.
Certain Property Rules may be waived through a paid Rule Waiver or express written authorization from 503DTLA.
A Rule Waiver:
applies only to the specific rule expressly identified;
applies only to the Booking for which it was purchased or approved;
does not waive any other rule;
does not override applicable law, building requirements, government requirements, safety requirements, or occupancy restrictions;
does not authorize dangerous, destructive, negligent, reckless, or illegal conduct; and
does not eliminate Guest's responsibility for actual damage, extraordinary cleaning, or other legitimate costs resulting from the permitted activity.
No verbal statement, failure to object, prior course of conduct, or exception granted for another Booking constitutes a Rule Waiver.
Guest must conduct the Booking in a manner that does not materially interfere with neighboring properties or occupants.
Guest must comply with applicable noise restrictions and instructions concerning exterior areas, entrances, sidewalks, loading areas, balconies, rooftops, and amplified sound.
503DTLA may take reasonable action, including requiring sound to be reduced, directing Attendees indoors, stopping an activity, or terminating a Booking if 503DTLA reasonably determines that Guest or an Attendee is:
causing excessive noise;
materially disturbing neighboring property;
violating applicable restrictions; or
continuing prohibited conduct after notice.
A credible complaint from a neighbor, property owner, property manager, security personnel, building representative, government official, or law-enforcement officer may be considered together with Site-Rep observations, communications, recordings, photographs, video, or other available evidence.
A complaint does not automatically establish Guest liability where reliable contrary evidence exists.
Guest is responsible for damage to the Location or property caused by Guest or any Attendee beyond ordinary wear and tear.
Recoverable amounts may include reasonably documented:
repair costs;
replacement costs where repair is not reasonably practical;
labor;
materials;
parts;
applicable taxes;
shipping;
delivery;
specialized cleaning;
restoration;
debris or trash removal;
third-party contractor costs; and
loss of use where legally recoverable and reasonably attributable to the damage.
Guest is not responsible for pre-existing damage or ordinary wear and tear.
Where replacement is reasonably required, 503DTLA will seek a commercially reasonable replacement rather than use a damage claim as a source of profit or windfall.
503DTLA may document the condition and use of the Location before, during, or after a Booking through legally obtained:
photographs;
video;
Site-Rep reports;
inspection records;
access records;
communications;
security systems;
invoices;
estimates;
receipts; and
other relevant evidence.
Guest is encouraged to promptly report observable pre-existing damage upon arrival.
Failure to report pre-existing damage does not automatically make Guest responsible for the damage but may be considered together with other available evidence.
When 503DTLA determines that Additional Charges may be due, 503DTLA may provide Guest with a claim notice identifying, as applicable:
the incident;
relevant Property Rule or contractual provision;
supporting evidence;
amount claimed; and
basis for calculating the amount.
503DTLA may obtain repair or replacement estimates before work is completed.
Guest's disagreement with a claim does not, by itself, extinguish an amount otherwise legitimately due under this Agreement.
503DTLA may require a Security Deposit or payment authorization based on factors including:
Location;
Booking value;
Guest Count;
Booking type;
activity;
equipment;
event characteristics;
risk profile; or
property-owner requirements.
A Security Deposit may be applied against amounts legitimately due under this Agreement.
If legitimate Additional Charges exceed the Security Deposit, Guest remains responsible for the remaining balance.
An unused refundable Security Deposit will be released or refunded in accordance with the applicable Booking terms and payment processor's processing time.
A Security Deposit does not limit Guest's liability.
Unless 503DTLA expressly agrees otherwise in writing, Guest is responsible for determining and obtaining all permits, licenses, approvals, releases, and authorizations required for Guest's activities.
These may include:
filming permits;
event permits;
drone approvals;
fire permits;
alcohol permits;
music licenses;
parking permits;
street-use permits; and
other governmental or property approvals.
A Booking does not itself constitute governmental or third-party authorization.
If Guest's activities are stopped, cited, fined, or restricted because Guest failed to obtain a required permit or approval, Guest is not entitled to a refund solely for that reason.
Guest is responsible for legally recoverable costs, charges, or fines attributable to Guest's conduct.
Guest may not use the Location for:
illegal activity;
activity materially different from the approved use;
prohibited sexually explicit activity;
unauthorized nudity;
illegal weapons activity;
illegal drug activity;
unauthorized fire, pyrotechnics, or hazardous effects;
unauthorized drone operation;
conduct creating an unreasonable danger to persons or property;
occupancy exceeding lawful capacity; or
any activity expressly prohibited by the applicable Property Rules.
503DTLA may immediately stop activity presenting an imminent safety, legal, security, or property risk.
Guest must comply with reasonable instructions from 503DTLA, its Site-Reps, property owners, property managers, security personnel, or authorized representatives relating to:
safety;
access;
noise;
restricted areas;
property protection;
occupancy;
parking;
loading;
emergency conditions; and
enforcement of this Agreement.
Authorized representatives may enter or remain at the Location where reasonably necessary for safety, security, operational support, inspection, property protection, emergency response, or enforcement of Booking requirements.
Unless expressly guaranteed in the Booking confirmation, photographs, floorplans, furniture arrangements, décor, landscaping, views, natural light, appliances, amenities, equipment, parking conditions, nearby construction, or neighboring activity may change.
503DTLA will make commercially reasonable efforts to accurately describe Locations.
Guest is responsible for determining before Booking whether a Location satisfies any particular technical, production, creative, accessibility, operational, or event requirement material to Guest's intended use.
Material requirements should be communicated before Booking.
Unless expressly included in a Booking, 503DTLA does not guarantee:
street parking;
public parking;
parking rates;
parking availability;
freight elevator operation;
passenger elevator operation;
loading-zone availability;
public transportation;
third-party building services; or
third-party vendor performance.
Guest is responsible for complying with applicable parking, towing, building, loading, transportation, and vehicle requirements.
503DTLA is not responsible for parking tickets, towing, vehicle theft, vehicle damage, or third-party parking charges except to the extent liability cannot lawfully be excluded.
Guest is responsible for all equipment, props, wardrobe, merchandise, vehicles, tools, personal effects, and other property brought onto the Location.
503DTLA does not accept custody of Guest property merely because it is brought to the Location, and no bailment is created absent an express written agreement.
Property left after the Booking may be moved, stored, or otherwise handled at Guest's risk and expense subject to applicable law.
503DTLA may require Guest to obtain production, event, commercial general liability, property damage, workers' compensation, automobile, or other insurance depending on:
Location;
Booking type;
Booking value;
Guest Count;
equipment;
vendors;
alcohol;
special effects;
risk profile; or
property-owner requirements.
Where insurance is required, applicable limits and additional-insured requirements will be communicated to Guest.
Failure to provide required insurance by the applicable deadline may result in denial of access or cancellation under the applicable cancellation policy.
Insurance requirements do not limit Guest's obligations or liabilities under this Agreement.
Guest understands that productions, photography, filming, events, meetings, and use of real property may involve inherent or activity-related risks.
Such risks may include risks relating to:
stairs;
rooftops;
balconies;
pools;
electrical equipment;
production equipment;
furniture;
temporary installations;
crowds;
weather;
vehicles;
loading;
unloading;
slips;
trips; and
falls.
Guest knowingly and voluntarily assumes risks ordinarily inherent in Guest's activities and risks created by Guest or Attendees.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Guest releases 503DTLA, the applicable property owner, and their respective members, managers, officers, employees, agents, contractors, and representatives (“Released Parties”) from claims arising from risks knowingly assumed under this Agreement and, where legally permissible, claims resulting from the ordinary negligence of a Released Party.
THIS RELEASE DOES NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE WHERE SUCH LIABILITY CANNOT LAWFULLY BE RELEASED, OR OTHER LIABILITY THAT APPLICABLE LAW PROHIBITS FROM BEING WAIVED OR RELEASED.
Nothing in this Agreement is intended to waive liability where such waiver is prohibited by applicable law.
To the extent a release under this Agreement constitutes a general release governed by California law, Guest acknowledges the protections provided by California Civil Code §1542 concerning unknown claims.
TO THE EXTENT LEGALLY PERMITTED AND APPLICABLE TO THE RELEASES EXPRESSLY PROVIDED IN THIS AGREEMENT, GUEST WAIVES THE PROTECTIONS OF CALIFORNIA CIVIL CODE §1542 AND ANY SIMILAR LAW.
This provision does not expand any release beyond what is otherwise legally enforceable.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, 503DTLA AND THE RELEASED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING:
lost profits;
lost business;
lost production opportunities;
lost content;
crew costs;
talent costs;
equipment costs;
travel expenses; or
third-party expenses.
For claims arising primarily from the Services or a Booking that may lawfully be subject to a contractual limitation of liability, 503DTLA's aggregate liability will not exceed the amount actually paid to 503DTLA for the Booking giving rise to the claim.
Nothing in this Agreement limits liability that cannot lawfully be limited.
To the maximum extent permitted by law, Guest will defend, indemnify, and hold harmless 503DTLA, the applicable property owner, and their respective members, managers, officers, employees, agents, contractors, and representatives from third-party claims, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from or relating to:
negligent, reckless, intentional, or unlawful conduct by Guest or an Attendee;
Guest's breach of this Agreement;
violation of Property Rules by Guest or an Attendee;
Guest's production, event, activities, equipment, vendors, content, or Attendees;
bodily injury or property damage caused by Guest or an Attendee;
Guest's failure to obtain required permits, approvals, insurance, or permissions;
infringement or violation of intellectual-property, privacy, publicity, or other rights by Guest or an Attendee; or
material misrepresentation by Guest.
Guest has no obligation to indemnify a Released Party for liability finally determined to have resulted solely from that Released Party's conduct to the extent indemnification is prohibited by applicable law.
503DTLA may assume control of the defense of an indemnified claim using counsel reasonably selected by 503DTLA, provided Guest's indemnification obligations are not thereby expanded.
Guest may not settle an indemnified claim in a manner that admits wrongdoing by, imposes obligations on, or impairs rights of a Released Party without that party's written consent.
Nothing in this Agreement prohibits Guest from exercising any dispute or chargeback right available under applicable law or payment-network rules.
Guest is encouraged to contact 503DTLA promptly regarding a disputed charge so that 503DTLA has an opportunity to investigate and address the issue.
If Guest initiates a chargeback, payment dispute, or other payment reversal, Guest acknowledges that 503DTLA may contest the dispute and provide Stripe, Guest's card issuer, applicable payment network, financial institution, arbitrator, court, collection provider, or other appropriate party with relevant Booking information and evidence, including:
Booking confirmation;
Booking details;
checkout information;
payment authorization;
acceptance records;
timestamps;
IP address;
browser or device information where collected;
applicable Terms;
Property Rules;
Property-Specific Rules;
communications;
access records;
photographs;
video;
inspection reports;
Site-Rep reports;
invoices;
estimates;
receipts;
Security Deposit records;
refund records; and
other relevant evidence.
A provisional or final chargeback determination does not, by itself, determine whether an underlying contractual obligation exists, except to the extent applicable law provides otherwise.
Amounts legitimately owed under this Agreement remain subject to the parties' applicable contractual and legal rights.
503DTLA will not require Guest to waive a non-waivable chargeback, billing-error, or payment-dispute right as a condition of accepting an eligible payment method.
Guest agrees that:
checking the acceptance checkbox constitutes Guest's affirmative electronic assent and electronic signature;
electronic records may have the same legal effect as paper records to the extent permitted by law;
503DTLA may electronically retain evidence of Guest's assent;
the version of these Terms and applicable Property Rules affirmatively accepted in connection with the Booking governs that Booking, subject to subsequent agreed amendments; and
Guest may save, download, print, or request a copy of the applicable Terms.
503DTLA may retain records including:
Booking ID;
Guest identity information;
acceptance date and time;
Terms version;
General Location Rules version;
Property-Specific Rules version;
checkbox or acceptance-text version;
IP address;
browser or device information;
payment authorization information;
Booking amount;
Stripe transaction identifiers; and
related Booking records.
503DTLA uses Stripe to process payments and may use other third-party systems to operate its business, including customer-relationship-management, communications, accounting, fraud-prevention, and property-management systems.
Information relating to a Booking may therefore be processed by service providers for purposes including:
payment authorization;
payment processing;
stored payment methods;
fraud prevention;
refunds;
disputes;
authentication;
Booking administration;
Guest communications;
operational handoffs;
claims;
accounting;
compliance; and
enforcement of this Agreement.
503DTLA may maintain Booking, inquiry, payment, communication, and claim records in HubSpot or successor CRM systems.
Stripe's processing of information is also governed by its applicable privacy notices and legal requirements.
503DTLA's collection and use of personal information is further described in the 503DTLA Privacy Policy.
Certain Locations may contain disclosed security cameras, access-control systems, doorbell cameras, or other monitoring systems in areas where such systems may lawfully be used.
Any monitoring will be conducted subject to applicable law and applicable notices.
Nothing in this Agreement authorizes recording where recording is prohibited by law or where legally required consent has not been obtained.
Where legally obtained, footage or access records may be preserved and used for purposes including:
safety;
security;
claims;
damage investigation;
overage verification;
Property Rule enforcement; and
dispute resolution.
The Services may integrate with third-party providers for:
payments;
communications;
CRM;
invoicing;
accounting;
identity verification;
analytics;
maps; and
other business functions.
503DTLA is not responsible for an outage or failure caused solely by an independent third-party service provider except where applicable law provides otherwise.
The 503DTLA website, booking interfaces, software, photographs, descriptions, branding, logos, layout, databases, and original content are owned by or licensed to 503DTLA and protected by applicable intellectual-property laws.
Except as permitted by law, Guest may not:
scrape or systematically extract availability or pricing;
reverse engineer Booking software;
interfere with website security;
overload the Services using automated systems;
impersonate another individual;
access restricted systems; or
use 503DTLA intellectual property without authorization.
Nothing in this Agreement transfers ownership to 503DTLA of photographs, videos, footage, or other creative works independently created by Guest merely because those works were created at a Location.
503DTLA is not liable for delay or inability to perform caused by circumstances beyond its reasonable control, including:
natural disaster;
fire;
flood;
earthquake;
severe weather;
war;
terrorism;
civil unrest;
government action;
utility interruption;
emergency building conditions;
labor disruption;
public-health emergency; or
comparable extraordinary circumstances.
Where such an event prevents use of the Location, the cancellation remedies described in Section 8.4 apply.
Before initiating arbitration or litigation, except where prohibited by law or where emergency relief is reasonably required, the complaining party will provide the other party with a written Notice of Dispute identifying:
claimant;
applicable Booking number;
nature of the dispute;
material facts; and
relief requested.
The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of the notice.
Notices to 503DTLA must be sent to:
503DTLA LLC
Attn: Legal
1051 S Matthew Way
Anaheim, CA 92808
Email: [LEGAL/DISPUTE EMAIL]
Nothing in this section extends a statute of limitation or filing deadline where extension is prohibited by law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JUDGE OR JURY DECIDE A DISPUTE.
Except for disputes expressly excluded below, Guest and 503DTLA agree that any dispute, claim, or controversy arising out of or relating to:
the Services;
Booking Requests;
Bookings;
this Agreement;
Property Rules;
payments;
Additional Charges;
Security Deposits;
cancellations;
refunds;
property damage;
personal injury;
communications; or
the relationship between Guest and 503DTLA
will be resolved by individual binding arbitration.
The arbitration agreement is governed by the Federal Arbitration Act to the extent applicable.
Arbitration will be administered by the American Arbitration Association (“AAA”).
Where the AAA Consumer Arbitration Rules apply, those rules will govern.
Where a transaction is appropriately treated as a commercial transaction, the applicable AAA Commercial Arbitration Rules will govern.
The dispute will be decided by one neutral arbitrator.
Unless applicable law or AAA rules provide otherwise, the legal place of arbitration will be:
Los Angeles County for a California Location; or
the county where the Location is located for a New York Location.
The arbitrator may permit hearings to occur remotely where appropriate.
Except for issues that applicable law requires a court to decide, the arbitrator will have authority to determine disputes concerning interpretation, scope, applicability, formation, or enforceability of this arbitration agreement.
Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies.
Nothing in this Agreement prohibits a party from seeking temporary emergency relief reasonably necessary to prevent imminent harm pending arbitration.
Nothing waives any right to seek relief in court that applicable law prohibits from being waived.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUEST AND 503DTLA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
An arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim, except where applicable law requires otherwise.
If a court finally determines that a particular claim or remedy cannot lawfully be subjected to this waiver, that claim or remedy will proceed as required by applicable law while remaining arbitrable matters will continue in arbitration to the maximum extent permitted.
Guest may opt out of Sections 38 and 39 by sending written notice to [LEGAL/DISPUTE EMAIL] within thirty (30) days after Guest first accepts this version of the Agreement.
The notice must include:
Guest's full name;
email address;
Booking number, if applicable; and
a clear statement that Guest is opting out of arbitration.
Opting out does not affect the validity of the remaining Terms and does not affect Booking eligibility or pricing.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT IS NOT REQUIRED TO BE ARBITRATED, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THE RIGHT TO A TRIAL BY JURY.
Subject to the Federal Arbitration Act and other applicable law:
California law governs Bookings occurring in California, without regard to conflict-of-law principles.
For proceedings properly brought in court, jurisdiction and venue will lie in an appropriate state or federal court in Los Angeles County, California, unless applicable law requires otherwise.
New York law governs Bookings occurring in New York, without regard to conflict-of-law principles.
For proceedings properly brought in court, jurisdiction and venue will lie in an appropriate state or federal court in the county where the Location is located, unless applicable law requires otherwise.
If documents applicable to a Booking conflict, the following order controls unless expressly stated otherwise:
a subsequent written amendment expressly agreed by Guest and 503DTLA;
Booking-specific terms in the Booking confirmation;
purchased add-ons and Rule Waivers;
Property-Specific Rules;
General Location Rules;
these Terms.
A Rule Waiver overrides only the specific rule expressly waived.
The Privacy Policy governs privacy matters and does not override commercial Booking terms.
503DTLA may update these Terms prospectively.
The version of these Terms affirmatively accepted by Guest in connection with a Booking will govern that Booking, except for:
subsequent changes expressly agreed by Guest and 503DTLA;
changes required by applicable law; or
reasonable instructions required to address an immediate safety, emergency, or property condition.
A material contractual term of an already confirmed Booking will not be retroactively modified merely by publishing an updated version of these Terms online.
Failure or delay by 503DTLA in exercising a right does not waive that right.
Approval of an exception for one Booking does not establish a waiver or exception for another Booking.
If any provision of this Agreement is held invalid or unenforceable, the provision will be enforced to the maximum extent permitted by law or, where appropriate, modified to the minimum extent necessary to make it enforceable.
The remaining provisions will continue in effect.
Guest may not assign or transfer a Booking or this Agreement without 503DTLA's written approval.
503DTLA may assign this Agreement in connection with a merger, reorganization, transfer of management rights, sale of a business, sale of substantially all applicable assets, or comparable transaction, subject to applicable law.
Except for Released Parties and indemnified parties expressly identified in this Agreement, nothing in these Terms creates enforceable rights in an unrelated third party.
These Terms, together with the applicable:
Booking confirmation;
checkout disclosures;
Property Rules;
Property-Specific Rules;
Rule Waivers;
add-ons; and
subsequent written amendments
constitute the entire agreement between Guest and 503DTLA regarding the Booking and supersede prior oral or written communications concerning the same subject matter.
No oral statement modifies this Agreement unless confirmed in writing by an authorized representative of 503DTLA.
Provisions relating to:
payments;
stored payment authorization;
Additional Charges;
claims;
property damage;
indemnification;
assumption of risk;
releases;
liability limitations;
intellectual property;
chargebacks;
dispute resolution; and
other obligations that by their nature should survive
will survive completion, expiration, cancellation, or termination of the Booking.
503DTLA LLC
800 McGarry St, Suite 500, Los Angeles, CA 90021
Customer Support: [email protected]
Phone: (213) 310-1517
Effective Date: January 1st, 2025
Last Updated: January 1st, 2025
These Terms of Service ("Terms") apply to your use of the website located at www.503dtla.com and the services offered by 503DTLA LLC. By accessing or using our website, you agree to these Terms.
1. Services
503DTLA offers luxury location rentals for creative production, events, and meetings. Bookings are subject to confirmation and compliance with our Location Rental Agreement and house rules.
2. User Responsibilities
You agree not to:
3. Bookings & Cancellations
All bookings are governed by our Location Rental Agreement, which includes:
4. Content & IP
All content on this website (text, graphics, logos, photos, video) is the exclusive property of 503DTLA or its licensors and may not be reused or reproduced without permission.
5. Privacy & Data Usage
Your use of the site is also governed by our Privacy Policy which outlines how your personal information is handled under CCPA and GDPR.
6. Third-Party Links
We may link to third-party sites (e.g., Peerspace, Instagram). We're not responsible for their privacy practices or content.
7. Disclaimers & Liability Limits
Use of our site and services is at your own risk. We make no warranties and are not liable for indirect or incidental damages. See our Location Rental Agreement for specific liability clauses related to bookings.
8. Termination
We may suspend or terminate your access at any time, especially in cases of misuse, fraud, or rule violations.
9. Governing Law
These Terms are governed by the laws of California. Any disputes will be resolved in the courts of Los Angeles County.
10. Contact
[email protected]
800 McGarry Street, Studio 503, Los Angeles, CA 90021